LensCrafters

Received eye exam here last week and purchased two new pairs of glasses. Pat and Dr. Baek were very helpful throughout the process. Thank you!

— Alex C

Pat and Dr. Baek we’re very helpful during my visits. Thank you!

— Alex

My wife and I just came from here so that she could possibly buy glasses. She walked around a bit and decided that she wanted to price some Moncler glasses with her insurance. We were helped by Timothy Whiting. What I thought was going to be a great purchase actually turned out to be a very racist and discriminatory situation.

From the beginning of the conversation, after he complimented on how she looked, he then tried to get her to turn her attention to Ray Ban's. However, I just bought 2 pairs from there and any didn't want any. So that's what brought us there.

We asked for pricing on the Moncler, informed him of our insurance and he should have went and gave us just that which was the pricing. She really loved how she looked in the color and frame. Happy wife, happy life. However, he did not give the pricing, he procrastinated by looking up colors when he knew that she wanted the color that she tried on. She continued to look around. He did not immediately give us a pricing. When she found another pair she liked, they were Persol's. He pushed her more towards that pair by stating he liked her more in them than the Moncler. He then tells us that the Moncler's were $200 more than the Persol's. Which we already knew that because the Persol's were $379 and the Moncler's were $579. He still had not priced the Moncler's as originally asked. I told him okay and that he could price both, but first the Moncler's as we asked already. He then prices the Persol's first, which he was not asked to do.

He begans to run down the cost to us and was about to tell us what he was going to do for us to help decrease the cost. I'm so confused because this is not at all what we asked for. He is ignoring our request. I stopped him and I told him that we did not ask him to do anything extra for us except to price the Moncler's as well. He then tells me once again that they will be $200 more in cost, but he will price them. He treated us like he was doing is a favor at this point.

I then let him know that he was being very disrespectful and discriminatory by insinuating that we could not afford the Moncler's. I told him that we wanted the same service that the woman, who was YT, sitting next to us received from him and another sales representative gave. He provide her with consideration and no undermining. Whatever she asked for, he was very nice and willing to over compensate for!! All of a sudden, he folds his hands, while I'm talking, and begins yes ma'am'ing me. Now he wants to be accomodating!!! I told him when he finished, providing the pricing, I wanted to see his manager. He began talking and I decided not to let him finish. I asked for the manager. He gets the Optician.

No manager was on site, I explained to him what transpired. I explained that we both have careers, I have 4 degrees and my profession. I then realized no one should have to prove that they have the damn right to be in a store and to be treated with respect!!! He apologized and stated he was close to the manager and will tell her everything. I said that is not good enough. I received her name, which is Gabbie. I'm calling every day until I speak to her.

Timothy Whiting is racist, discriminatory and demeaning. This was THE worst time we have ever had when trying to purchase eyeglasses. Lenscrafters if these are the type of people you hire, we will never purchase or reccomend anyone to your store!!!!

— Jocelyn